top
.................................................................................back
to home pageHow to use ForbesLimo.comRatesNo Hidden FeesTip/GratuityTollsExtra StopsLate policyReschedulingCancellationsVehiclesPayment MethodsCustomer AccountsCourtesy CallsOffice HoursFAQ (Frequently Asked Questions)Q1.
How can I use ForbesLimo.com to meet my transportation needs?You can use the Request a Quote/Make a
Reservation form to Request a Quote, choose vehicles, check driver
availability, make reservations, pay online, and/or request a
telephone call-back.[Back
to top]Q2. What
are your Rates?Use the Request a Quote/Make a Reservation
form to receive a quote and or to make a reservation. Your rate will
include the base fare plus tip 20% plus tolls (if applies) and 8%
state tax.[Back
to top]Q3. What is
included in the rate?When you book with us, you can have peace of
mind, because we promise there will be NO HIDDEN FEES.We do NOT have any hidden "gas/fuel"
surcharges, "time of day" surcharges, "number of
passenger" surcharges, or any other hidden surcharges.The rate you receive from us in your email
quote is ALL-INCLUSIVE. Tolls (in most cases) and tip/gratuity are
itemized and listed up-front in advance and 8% state tax. The only
other possible fees are listed below:Charges for extra stops requested by the
customer (as explained on this web page)Charges for lateness/ tardiness by the
customer, or itinerary changes requested by the customer (as
explained on this web page)Charges for unusual damage to the vehicle
caused through the fault of the customerTolls (as explained below).[Back
to top]Q4. What is
the tipping/gratuity policy?A 20% tip/gratuity is required.[Back
to top]Q5. How are
bridge/highway/tunnel/other Tolls paid?An All-Inclusive Toll Fee is denoted for many
itineraries. If the customer pre-pays an All-Inclusive Toll Fee in
advance, this will cover any and all tolls actually passed through
during the itinerary.If the customer does not pre-pay an
All-Inclusive Toll Fee in advance, the passenger will be responsible
for paying for any and all tolls actually passed through during the
itinerary, using CASH.NOTE: If you would like us to denote an
"All-Inclusive Toll Fee" for your specific itinerary, just
let us know.[Back
to top]Q6. What
are the fees/policies for Extra Stops?Here are our policies & fees for extra stops:i. "Hourly" itineraries include
unlimited unplanned extra stops, within the booked time period, free
of charge. The driver is considered to be "On-Call".ii. For all other itinerary types, including
one-way and round trip itineraries:a. Extra stops which you specifically mention
when you fill out our online reservation form are considered
"PLANNED". Such extra stops are INCLUDED in the rate quote
which you receive from us by email.b. Extra stops which you do NOT specifically
mention when you fill out our online reservation form are considered
"UNPLANNED". For such extra stops:1. The driver reserves the right to decline to
make the extra stop.2. The driver reserves the right to charge an
extra fee for the extra stop.3. The fee for the extra stop is due at the
time the extra stop is requested.4. Fees collected by drivers for unplanned
extra stops are NOT considered a tip/gratuity.5. The fee is left to the discretion of the
driver, but is generally as follows, per 30 (thirty) minute period or
portion thereof, spent making the unplanned extra stop: $30 (for
Sedans/ SUV), or $45 (for any other vehicle).[Back
to top]Q7. What are
the fees/policies for lateness/tardiness by the customer?You may be required to pay a WAITING FEE in
order to receive service if you are (A) more than ONE HOUR (60)
MINUTES LATE AFTER THE PLANE HAS LANDED for your pickup from an
airport or (B) more than FIFTEEN (15) minutes late for your pickup
from any other location. The waiting fee is as follows, per 30
(thirty) minute period or portion thereof, spent waiting: $15.00 for
Sedans $25.00 for SUVs, and $45 (for any other vehicles).If you are more than SIXTY (60) MINUTES LATE
for your pickup, we reserve the right to CANCEL your pickup with NO
REFUND. However, please attempt to contact us as we might be willing
to give a partial refund in certain situations.[Back
to top]Q8. What
are the fees/policies for rescheduling or changing itinerary details?If you request to reschedule or change any
details related to your reservation, (A) If we are able to
accommodate your changed plans, we will do so at NO EXTRA CHARGE (B)
If we are unable to accommodate your changed plans, your reservation
will be considered a cancellation, subject to the cancellation rules
& policies explained on this web page.[Back
to top]Q9. What
is the Cancellation/Refund Policy?If you contact us to cancel more than 72 hours
in advance, you will be refunded any amount paid minus a cancellation
fee. The cancellation fee is 25% of the Rate of your reservation. If
you contact us to cancel less than 72 hours in advance, we reserve
the right to give you NO REFUND. However, please contact us as we
might be willing to give a partial refund in certain situations.[Back
to top]Q10. How
will I pay for my ride?You pay the transportation service provider
who will be servicing your request directly. All service providers
accept cash, MasterCard, Visa, American Express, Discover, PayPal and
"Google Checkout"[Back
to top]Q12. Do I
need a Customer Account?Customer Accounts are NOT required to do
business with us.However, you can optionally choose to setup an
Account after you complete any online reservation confirmation.
Having an Account will enable you to make future bookings without the
need to type in all of your information again from scratch.[Back
to top]Q13. Can you
call me to remind me of my pickup?Yes! We will gladly place a COURTESY CALL to
remind you of your Reservation, at the time of, a few hours before,
or the day before, your pickup. (You will get the opportunity to
schedule your Courtesy Call during the confirmation stage of the
Reservation Process.)[Back
to top]Q14.
What type of vehicles are used for my transportation?Lincoln Town Cars, Lincoln Stretch Limos and
more. (View Photos)[Back
to top]Q15. How many people can fit?In general, the number of people designated in
the vehicle description can fit. For example, Up to 4 people can fit
in 4-passenger Economy Sedans. HOWEVER, if there is a large amount of
luggage/ baggage, fewer passengers may be able to fit.There is no
additional per-person charge.[Back
to top]Q16. When
can I book a pickup?You can book your request at any time of the
day. However, we strongly recommend that you book a minimum of 24
hours in advance.Q17. When can
I get picked up?You can get picked up anytime. We operate 24/7.[Back
to top]Q18. What types of itineraries are available?One way & round trips involving airport.One way & round trips not involving airport.Hourly service.NOTE: If you return to your origin within a
short time of being dropped off at your destination, and the driver
will need to wait for you outside, you will be quoted an
"hourly" rate, NOT a "round trip" rate.[Back
to top]Q19. Where can I request to be picked
up/dropped off?Request to be picked up and dropped off at a
specific street address, such as 123 Maple St, or a specific area,
such as JFK - New York JFK International Airport. When booking
online, the pickup and dropoff cities can be anywhere in NY, NJ, CT, PA.[Back
to top]Q20. What flight info should I enter for
airport runs?Your Airline, Flight Number, and Flight Time,
for example "American Airlines Flight #1020 Arriving @ 5:25
PM". This info is required for Arriving flights and recommended
for departing flights.[Back
to top]Q21. What is the alcohol/ drug policy?Alcohol consumption or posession is not
permitted by ANYONE in the vehicle, if ANY of the passengers are
under 21 years of age. Illegal drug consumption or posession by any
passenger is not permitted. Breaking these terms is grounds for
immediate termination of service for ALL passengers, with NO REFUND.[Back
to top]Q22. What is the Lost-and-Found policy?We are not responsible for any baggage,
personal items, or anything else left behind by passengers in the
vehicle. However please contact us if you have lost an item and we
will return it to you if we have found it.Q23. What is the policy on typographical
errors with Rates?Your quoted rate is not guaranteed until you
pay us AND receive an email confirmation from us stating that the
"STATUS" of the Request is "CONFIRMED". (Note:
This is not the same as your instant payment receipt from PayPal or
other online credit card processors.) This is due to rare
typographical errors.Q24. What is the Limitation of Liability?Unless required by law, under no circumstance
shall the transportation service provider or any of the other parties
involved in the booking be liable to compensate the
passenger/customer beyond refunding the full amount originally paid
to the service provider.Q25. What if my question is not answered above?Please contact us or submit your feedback : info@forbeslimo.com [Back
to top]