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to home pageHow to use ForbesLimo.comRatesNo Hidden FeesTip/GratuityTollsExtra StopsLate policyReschedulingCancellationsVehiclesPayment MethodsCustomer AccountsCourtesy CallsOffice HoursFAQ (Frequently Asked Questions)Q1. How can I use
ForbesLimo.com to meet my transportation needs?
You can use the Request a Quote/Make a Reservation form to Request a
Quote, choose vehicles, check driver availability, make reservations,
pay online, and/or request a telephone call-back.
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Q2. What are your Rates?
Use the Request a Quote/Make a Reservation form to receive a quote
and or to make a reservation. Your rate will include the base fare
plus tip 20% plus tolls (if applies) and 8% state tax.
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Q3. What is included in the rate?
When you book with us, you can have peace of mind, because we promise
there will be NO HIDDEN FEES.
We do NOT have any hidden "gas/fuel" surcharges, "time
of day" surcharges, "number of passenger" surcharges,
or any other hidden surcharges.
The rate you receive from us in your email quote is ALL-INCLUSIVE.
Tolls (in most cases) and tip/gratuity are itemized and listed
up-front in advance and 8% state tax. The only other possible fees
are listed below:
Charges for extra stops requested by the customer (as explained on
this web page)
Charges for lateness/ tardiness by the customer, or itinerary changes
requested by the customer (as explained on this web page)
Charges for unusual damage to the vehicle caused through the fault of
the customer
Tolls (as explained below).
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Q4. What is the tipping/gratuity policy?
A 20% tip/gratuity is required.
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Q5. How are
bridge/highway/tunnel/other Tolls paid?
An All-Inclusive Toll Fee is denoted for many itineraries. If the
customer pre-pays an All-Inclusive Toll Fee in advance, this will
cover any and all tolls actually passed through during the itinerary.
If the customer does not pre-pay an All-Inclusive Toll Fee in
advance, the passenger will be responsible for paying for any and all
tolls actually passed through during the itinerary, using CASH.
NOTE: If you would like us to denote an "All-Inclusive Toll
Fee" for your specific itinerary, just let us know.
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Q6. What are the fees/policies
for Extra Stops?
Here are our policies & fees for extra stops:
i. "Hourly" itineraries include unlimited unplanned extra
stops, within the booked time period, free of charge. The driver is
considered to be "On-Call".
ii. For all other itinerary types, including one-way and round trip itineraries:
a. Extra stops which you specifically mention when you fill out our
online reservation form are considered "PLANNED". Such
extra stops are INCLUDED in the rate quote which you receive from us
by email.
b. Extra stops which you do NOT specifically mention when you fill
out our online reservation form are considered "UNPLANNED".
For such extra stops:
1. The driver reserves the right to decline to make the extra stop.
2. The driver reserves the right to charge an extra fee for the extra stop.
3. The fee for the extra stop is due at the time the extra stop is requested.
4. Fees collected by drivers for unplanned extra stops are NOT
considered a tip/gratuity.
5. The fee is left to the discretion of the driver, but is generally
as follows, per 30 (thirty) minute period or portion thereof, spent
making the unplanned extra stop: $30 (for Sedans/ SUV), or $45 (for
any other vehicle).
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Q7. What are the fees/policies
for lateness/tardiness by the customer?
You may be required to pay a WAITING FEE in order to receive service
if you are (A) more than ONE HOUR (60) MINUTES LATE AFTER THE PLANE
HAS LANDED for your pickup from an airport or (B) more than FIFTEEN
(15) minutes late for your pickup from any other location. The
waiting fee is as follows, per 30 (thirty) minute period or portion
thereof, spent waiting: $15.00 for Sedans $25.00 for SUVs, and $45
(for any other vehicles).
If you are more than SIXTY (60) MINUTES LATE for your pickup, we
reserve the right to CANCEL your pickup with NO REFUND. However,
please attempt to contact us as we might be willing to give a partial
refund in certain situations.
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Q8. What are the
fees/policies for rescheduling or changing itinerary details?
If you request to reschedule or change any details related to your
reservation, (A) If we are able to accommodate your changed plans, we
will do so at NO EXTRA CHARGE (B) If we are unable to accommodate
your changed plans, your reservation will be considered a
cancellation, subject to the cancellation rules & policies
explained on this web page.
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Q9. What is the
Cancellation/Refund Policy?
If you contact us to cancel more than 72 hours in advance, you will
be refunded any amount paid minus a cancellation fee. The
cancellation fee is 25% of the Rate of your reservation. If you
contact us to cancel less than 72 hours in advance, we reserve the
right to give you NO REFUND. However, please contact us as we might
be willing to give a partial refund in certain situations.
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Q10. How will I pay for my ride?
You pay the transportation service provider who will be servicing
your request directly. All service providers accept cash, MasterCard,
Visa, American Express, Discover, PayPal and "Google Checkout"
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Q12. Do I need a Customer Account?
Customer Accounts are NOT required to do business with us.
However, you can optionally choose to setup an Account after you
complete any online reservation confirmation. Having an Account will
enable you to make future bookings without the need to type in all of
your information again from scratch.
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Q13. Can you call me to remind
me of my pickup?
Yes! We will gladly place a COURTESY CALL to remind you of your
Reservation, at the time of, a few hours before, or the day before,
your pickup. (You will get the opportunity to schedule your Courtesy
Call during the confirmation stage of the Reservation Process.)
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Q14. What type of vehicles
are used for my transportation?
Lincoln Town Cars, Lincoln Stretch Limos and more. (View Photos)
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Q15. How many people can fit?
In general, the number of people designated in the vehicle
description can fit. For example, Up to 4 people can fit in
4-passenger Economy Sedans. HOWEVER, if there is a large amount of
luggage/ baggage, fewer passengers may be able to fit.There is no
additional per-person charge.
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Q16. When can I book a pickup?
You can book your request at any time of the day. However, we
strongly recommend that you book a minimum of 24 hours in advance.
Q17. When can I get picked up?
You can get picked up anytime. We operate 24/7.
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Q18. What types of itineraries are available?
One way & round trips involving airport.
One way & round trips not involving airport.
Hourly service.
NOTE: If you return to your origin within a short time of being
dropped off at your destination, and the driver will need to wait for
you outside, you will be quoted an "hourly" rate, NOT a
"round trip" rate.
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Q19. Where can I request to be picked up/dropped off?
Request to be picked up and dropped off at a specific street address,
such as 123 Maple St, or a specific area, such as JFK - New York JFK
International Airport. When booking online, the pickup and dropoff
cities can be anywhere in NY, NJ, CT, PA.
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Q20. What flight info should I enter for airport runs?
Your Airline, Flight Number, and Flight Time, for example
"American Airlines Flight #1020 Arriving @ 5:25 PM". This
info is required for Arriving flights and recommended for departing flights.
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Q21. What is the alcohol/ drug policy?
Alcohol consumption or posession is not permitted by ANYONE in the
vehicle, if ANY of the passengers are under 21 years of age. Illegal
drug consumption or posession by any passenger is not permitted.
Breaking these terms is grounds for immediate termination of service
for ALL passengers, with NO REFUND.
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Q22. What is the Lost-and-Found policy?
We are not responsible for any baggage, personal items, or anything
else left behind by passengers in the vehicle. However please contact
us if you have lost an item and we will return it to you if we have
found it.
Q23. What is the policy on typographical errors with Rates?
Your quoted rate is not guaranteed until you pay us AND receive an
email confirmation from us stating that the "STATUS" of the
Request is "CONFIRMED". (Note: This is not the same as your
instant payment receipt from PayPal or other online credit card
processors.) This is due to rare typographical errors.
Q24. What is the Limitation of Liability?
Unless required by law, under no circumstance shall the
transportation service provider or any of the other parties involved
in the booking be liable to compensate the passenger/customer beyond
refunding the full amount originally paid to the service provider.
Q25. What if my question is not answered above?
Please contact us or submit your feedback : info@forbeslimo.com
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